Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation- We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero. You’ll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need.
As a Home Energy Advisor, you’ll work directly with residents to help them understand their energy use, reduce their energy costs and access the right support for their individual circumstances. Providing advice both over the telephone and in residents’ homes, you’ll be joining a team that is passionate about creating warmer, healthier and more energy-efficient homes.
This is a fixed-term contract until 31 March 2027, and we’re looking for someone who can start as soon as possible. Please note: You must already hold a Level 3 Energy Awareness qualification to be considered for this role.
What will you be doing?
As a Home Energy Advisor, you’ll provide practical, personalised energy advice to residents, including people experiencing fuel poverty, financial hardship or other vulnerabilities. You’ll listen to their circumstances, understand the challenges they’re facing and help identify solutions that can make a real difference. You’ll be:
- Advising residents on how to use energy effectively and efficiently, both over the telephone and face to face
- Providing practical energy efficiency and cost-saving advice tailored to individual households and circumstances
- Listening to residents’ needs and using your knowledge and judgement to identify appropriate solutions and next steps
- Supporting residents who may be experiencing fuel poverty, financial hardship, health challenges or other vulnerabilities
- Identifying opportunities for further support and signposting residents to additional services where appropriate
- Working collaboratively with internal teams to support the delivery of our wider Home Decarbonisation services
- Maintaining accurate and timely records of all resident interactions
- Updating CRM, work management and Microsoft Office systems accurately
- Handling personal and sensitive customer information safely and in accordance with GDPR requirements and company policies
- Recognising safeguarding concerns and following the appropriate escalation procedures
- Steering conversations sensitively and professionally while keeping discussions focused on achieving positive outcomes
- Identifying when an enquiry, concern or opportunity needs to be escalated
This is a role where your knowledge and experience can have a very real impact. You’ll be helping households understand their energy use, manage their bills and access support that can help make their homes warmer, healthier and more efficient.
What you’ll bring
We’re looking for someone who combines strong energy efficiency knowledge with empathy, excellent listening skills and a genuine passion for helping people. You’ll have:
- A Level 3 Energy Awareness qualification – this is essential and must already be held at the point of application
- Experience or a strong background in energy efficiency and household energy advice
- A good understanding of household energy usage, energy efficiency and practical energy-saving measures
- Knowledge of traditional and renewable energy solutions
- Experience working with or supporting customers who may be vulnerable, including those experiencing fuel poverty, financial hardship or health-related needs
- Knowledge of safeguarding principles and the confidence to respond appropriately to concerns
- Excellent verbal and written communication skills, with the ability to explain information clearly and sensitively
- Strong active listening skills and the confidence to handle challenging or sensitive conversations
- The ability to use your initiative and judgement to identify appropriate solutions and know when an issue should be escalated
- Experience using CRM systems, work management platforms and Microsoft Office applications
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities and work accurately
- The ability to work independently with minimal supervision while contributing positively as part of a wider team
- The ability to handle sensitive and confidential information appropriately
You’ll be calm, approachable and solution-focused, with the ability to build trust with residents from a wide range of backgrounds. Most importantly, you’ll share our commitment to helping people achieve positive and lasting outcomes.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- 2 Paid volunteer days per year
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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